INFORMATION TECHNOLOGY MANAGEMENT SYSTEM
ISO 20000-1:2013 Certification
This ISO standard is a service management system (SMS) certification that points out the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The other requirements may consist of the design, transition, delivery, and improvement of services to compensate the service requirements.
- An Organization That Seeks Help From Service Providers And Needs Assurance For The Fulfillment Of The Required Service.
- A Proper And Consistent Approach By The Service Providers, And Also Those In The Supply Chain.
- An Audit Checklist Includes Criteria For A Conformity Assessment Of A Service Provider’s SMS To The Requirements In ISO Standards.
Principles Of ISO 20000-1
- Plan-Do-Check-Act (PDCA) Cycle Is The Key Principle Of All ISO Standards Which Involves The Following Concepts:
- Management Responsibility
- Interested Parties
- Communication
- Documented Information
- Preventive Action
- Management Review
- Service Delivery
Benefits
- Reduction In Incidents
- Improved Incident Management
- Improving Corporate Image And Credibility
- Integrated Process To The IT Services Delivery
- Improved Cost Management, Leading To Financial Savings
- Ensuring Legislative Awareness And Compliance
- Protecting The Company, Assets, Shareholders And Directors
- Improved Customer Satisfaction From Internal And External Customers
- Enhanced Customer Satisfaction That Improves Client Retention
- Product Deliverance Consistency
Various ISO consulting we provide
ISO 39001:2012 Certification
ISO 27001:2013 Certification
ISO/IEC 20000 Certification
An ITSMS points to the designing, planning, delivering, operating and control of information technology (IT) services that are performed by an organization before its deliverance to the customer.
This system practices a framework which helps organizations to build an ITSMS that can adapt to the changing technologies and can align with business objectives and provides efficiency in performance.
FAQ
ISO 20000-1:2013 Certification is an international standard that sets requirements for the establishment, implementation, maintenance, and improvement of an organization’s Information Technology Service Management (ITSM) system. It focuses on the effective delivery of IT services, ensuring service quality, customer satisfaction, and continuous improvement.
Any organization that provides IT services, regardless of its size or industry, can obtain ISO 20000-1:2013 Certification. This includes IT service providers, managed service providers, IT departments within organizations, and outsourcing service providers
Yes, ISO 20000-1:2013 Certification can be integrated with other management system standards such as ISO 9001 (Quality Management) and ISO 27001 (Information Security Management). This allows organizations to establish an integrated framework for managing quality, IT service, and security aspects effectively.
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